Monday, June 11, 2001

Privacy and data collection

Statistical Research: Consumers wary of giving personal informationJun 08 2001: A new report from Statistical Research has found that 67 percent of Internet users typically abandon websites when they are asked to give personal information.

Experienced Internet users are slightly less likely to take flight. Sixty-five percent will leave a site when asked for personal data, in comparison with 72 percent of relatively new Internet users.

Just over a fifth of Internet users admitted giving false personal information in order to gain access to a site.

Over half of those polled said they were very concerned about the misuse of credit card information given online, the selling or sharing of personal information by site owners, and the prevalence of cookies that track online activity.

The study also found that Internet users are far more likely to trust the websites of offline stores they already shop at, or of products they already buy.

Twenty-eight percent said they would be “much more likely” to give personal information to a site that had a guarantee against credit card fraud, while 26 percent felt similarly about sites with prominent privacy policy.
Will they come? (UK edition)

Oftel report on access and demand, feb 2001

Oftel reports access at about 34% of homes, with another 15% planning to come online soon. About half the remainder had no plans to go online, for various reasons (about 1/3 access/cost issues).
Ecommerce

Boston Consulting Group: Eretailers spending less to acquire customers

Customer acquisition costs for online retailers in Q1 2001 were just over a third of what they were in Q1 2000, according to the Boston Consulting Group.

In a report produced in conjunction with Shop.org, the Group found that the average cost for online retailers to acquire a customer was USD18 in Q1 2001, down from USD45 in Q1 2000, and USD71 in Q4 1999.
P&L

ActivMedia Research: Half of for-profit sites making money

Jun 06 2001: New research from ActivMedia has found that over half of for-profit websites are already profitable.

The research shows that the average time taken to reach profitability is two years.